1. Custom Made-to-Order Exemption (Statutory Policy)
Every item at DripVora is custom-printed and made to order specifically for you upon checkout. Pursuant to EU Consumer Rights Directive 2011/83/EU Article 16(c) and UK Consumer Contracts Regulations 2013 Regulation 28(1)(b), goods made to the consumer’s specifications or clearly personalized are exempt from standard change-of-mind cancellation and size-exchange returns. Please verify our exact garment measurements in the Size Guide before ordering.
2. 14-Day Print Defect & Damage Guarantee
If your item arrives with a manufacturing defect, misprint, or transit damage, we will replace or refund it at 100% zero cost to you. Claims must be submitted within 14 calendar days strictly from the carrier’s official “Delivered” tracking timestamp.
3. Mandatory 5-Photo Verification Protocol
To process a free replacement or refund immediately, email souhailalawni82@gmail.com with your Order Number and the following 5 photos: (1) Order confirmation number, (2) Full flat-lay photo of the item, (3) Clear close-up of the print/garment defect, (4) Inside neck/product tag, and (5) Outer shipping label.